This document is intended for a specific network and so may not apply to your network.

Procedures to Establish a VPN and Terminal Server Connection.

Once a VPN (Virtual Private Network) connection is established, your workstation becomes part of the remote network.  If your local workstation is infected with a Virus or Spy-ware, that malicious software will attack the remote network with the same power and security access rights granted to your user account.  All computers, data, and file servers are potentially at risk from equipment attached to your local home network.  Having said that, let me emphasize this warning; you should not connect to the remote network if your workstation meets any of the following conditions.

Network security restrictions are based on username/password credentials.  It is imperative that your user name and password be kept a secret.  Never, under any circumstance, do you need to provide that information to anyone.

Your network administrator will have created a VPN folder on your desktop, represented by a unique Icon.  See Icon Below.

VPN Folder Desktop Icon
VPN Folder

Double Clicking the Icon opens the folder, revealing two program shortcuts, shown Below.

VPN Folder with program icons
Opened VPN Folder showing program shortcuts. 

Notice the VPN icon is grayed out?  That's because no connection
is established yet.  When the VPN is connected, the Icon turns Blue
and the right click menu includes an option to Disconnect.

Connecting to the Network Domain is a two step process. 

  1. Establish VPN
  2. Connect to the Terminal Server

Step One:  Establish the VPN Connection.

To begin, right mouse click over the Icon labeled "Establish VPN" and select Connect.
This causes the VPN properties dialog box to be displayed, where you enter your network username and password before clicking the Connect Button

For security reasons I ask that you DON'T check the box labeled "Save this user name and password for the following users", because in doing so, you allow anyone accessing your workstation the ability to establish this connection.  In either case, your user name will be saved.  If you accidentally check the box and cause your credentials to be saved, simply clear the check box and Connect again to clear the saved password.

After a series of screen messages indicating a process is taking place, the dialog box will close and a new network icon will appear in the Windows task bar; also an Info balloon will briefly hover over this new icon to point out that the connection has been established.  See below.

VPN Network Icon and Info Balloon

Note: That Icon can be used to Disconnect your VPN connection by selecting Disconnect from the Icon's right click menu.

Step Two:  Connect and establish a Terminal Server desktop session.

Double click the VPN Folder Icon labeled "Connect to Terminal".   This causes the Remote Desktop Connection dialog box to open.  Here you need to enter the Computer name or (IP Address), your network user name, password, and domain name.  Once entered, click the Connect Button to start your session.  Contact your network administrator for the Computer IP and Domain name.

Remote Desktop  Dialog.  The Box can be expanded
or collapsed using the Options<< Button.

Once this connection is established, your remote terminal desktop opens; technically, this entire session is running on the Remote Terminal Server.  What you see on your local computer, within a desktop Window, appears to be a complete Windows Desktop complete with icons, Start Menu, and Task Bar.  This window can be minimized, Maximized, and closed; However, closing the window does not terminate the session, so follow the procedures outlined below to terminate your active Remote Desktop Session and VPN connection.

The Remote Desktop runs within a Window on your local computer.

Finally, it is important to properly exit any applications, such as, Dentrix before you close, or terminate your Remote Desktop session and VPN connection.  To do this, exit out of Dentrix or Dolphin, log-off the Terminal Server by clicking the Start Button and select Log Off.   See Below. 

Select Log Off from Start Button to end Terminal Session.

NOTE: Don't be confused here; the start button you want to select the Log Off command from is the one in the Terminal Server Session window, and NOT the one on your local Workstation.

Once the Remote Desktop session closes, you should close your VPN connection by right clicking the VPN network icon fond in your local Windows task bar, then select Disconnect. See image below.

Right click VPN Network Icon to Disconnect.

Trouble with making the connections?

First make sure you can connect to the Internet.  You must be able to connect to the internet before you can establish a VPN connection.  Second, try rebooting your workstation before calling support for help.

For questions or assistance with this document or the procedures described herein, contact Michael Angelo at 609-641-6392 or email

Last Updated 10/02/2012